Refund policy
90-Day Money-Back Guarantee
At PestPatrol, we're confident you'll love your purchase.
That's why every order is backed by our 90-Day Money-Back Guarantee.
If you're not completely satisfied with your PestPatrol device within 90 days of receiving it, simply contact our support team and we'll help you with a return or refund.
How Our Guarantee Works
If you are unhappy with your purchase for any reason, please email us at support@pestpatrolbrand.com within 90 days of delivery.
Our team may ask for your order number and additional information regarding your experience with the product so we can better assist you.
Once your return is approved, we will provide instructions for returning the item.
Damaged or Defective Products
If your order arrives damaged, defective, or incorrect, please contact us within 14 days of delivery.
Send us:
- Your order number
- A brief description of the issue
- Photos or videos showing the problem
We will gladly arrange a replacement or issue a full refund at no additional cost to you.
Order Cancellations
If you wish to cancel your order, please contact us as soon as possible.
- Orders that have not yet been shipped can be cancelled for a full refund.
- Orders that have already shipped cannot be cancelled but may be returned under our 90-Day Money-Back Guarantee.
Refund Processing
Once your returned item has been received and inspected, your refund will be processed to your original payment method.
Please allow up to 7 business days for the refund to appear on your statement, depending on your bank or payment provider.
Non-Returnable Items
For hygiene and safety reasons, we reserve the right to refuse returns if:
- The product has been intentionally damaged or altered.
- The product is missing significant components.
- The return request falls outside the 90-day guarantee period.
Contact Us
If you have any questions regarding returns, refunds, or our 90-Day Money-Back Guarantee, please contact us:
Our team is always happy to help.