Refund policy

90-Day Satisfaction Guarantee & Returns Policy

At PestPatrol, we stand behind our products and want every customer to feel confident when placing an order.

Every PestPatrol order is covered by our 90-Day Satisfaction Guarantee. If you are not satisfied with your purchase, you may contact our support team within 90 days of receiving your order to request assistance.

How to Submit a Request

To begin a return or guarantee request, email support@pestpatrolbrand.com before the end of the 90-day period.

Please include:

Your full name
Your order number
The email address used to place the order
A description of the issue
How long you have been using the devices
The number of devices and rooms in which they are being used
Where the devices are positioned
The type and severity of the pest activity
Any relevant photos or videos

Our team may ask additional questions or provide troubleshooting instructions before approving a return. This helps us understand the situation and determine the most appropriate solution.

Product Use and Eligibility

PestPatrol devices should be used consistently and according to the instructions provided.

For a performance-related request to qualify under our guarantee, customers may be asked to confirm that:

The devices have been used continuously for at least 30 consecutive days.
At least one device has been used in each affected room.
Each device was plugged directly into a functioning wall socket.
The devices were not obstructed by furniture, curtains, appliances, or other objects.
The recommended setup and troubleshooting instructions were followed.
The devices were not damaged, modified, misused, or used contrary to the instructions.

Results may differ depending on the type of pest, the severity of the problem, the property’s layout, and whether pests continue entering from neighbouring properties or untreated areas.

Evidence of Product Use

When a request relates to product performance, we may require reasonable evidence showing how the devices were used and what pest activity continued during the testing period.

This may include dated photos, short videos, pest-activity records, placement photos, or a simple daily record of observed activity. Customers should begin documenting their experience when they first start using the devices rather than only after deciding to submit a claim.

Requests that cannot be supported with sufficient information or evidence may not qualify for a full refund under the guarantee.

Refunds and Store Credit

Approved returns of unused, unopened, and undamaged products may qualify for a refund to the original payment method.

When products have been opened, installed, or used, approved guarantee claims will normally be resolved with PestPatrol store credit. The credit can be used toward a future purchase from our store.

Under special circumstances, PestPatrol may choose to issue a refund to the original payment method instead of store credit. Such exceptions are reviewed individually and remain at PestPatrol’s discretion.

Original delivery charges, expedited shipping fees, return-postage costs, customs charges, and other delivery-related expenses are not refundable unless the return resulted from an error made by PestPatrol.

Returning Your Products

All returns must be approved by our support team before being sent.

Approved returns must be shipped to our authorised return facility in the United States. The complete return address and return instructions will be provided after the request has been reviewed and approved.

Customers are responsible for arranging and paying for return shipping. We strongly recommend using a tracked shipping service and keeping the receipt and tracking number until the return has been completed.

PestPatrol is not responsible for returns that are sent without authorisation, delivered to an incorrect address, lost in transit, delayed, or returned without tracking.

A return is not considered completed until it has been delivered to and received by our authorised return facility.

Return Inspection

Returned items may be inspected before a refund or store credit is issued.

To remain eligible, products must be returned with all devices, accessories, components, and packaging included in the approved return. The quantity returned must correspond with the quantity covered by the approved request.

If part of an order is missing, damaged, altered, or not returned, the value of the missing or damaged items may be deducted from the approved amount.

Products included free as part of a bundle or promotional offer must also be returned. If promotional products are not returned, their standard retail value may be deducted from the refund or store-credit amount.

Damaged, Defective, or Incorrect Products

If your order arrives damaged, defective, or contains the wrong product, please contact us promptly at support@pestpatrolbrand.com.

Please provide:

Your order number
A description of the problem
Clear photos or videos showing the damage, defect, or incorrect item
A photo of the packaging and shipping label where relevant

Once the issue has been verified, we may arrange a replacement, store credit, or refund, depending on the circumstances.

Please do not dispose of a damaged or defective product unless our support team confirms that you may do so.

Order Cancellations

If you would like to cancel or change an order, contact us as soon as possible.

We cannot guarantee that an order can be cancelled once it has entered processing, fulfilment, or shipping. If the order has already been dispatched, it must be delivered and returned through the standard return process.

Refusing delivery does not automatically qualify an order for a refund. Any additional carrier or return-to-sender fees may be deducted from the amount issued.

Processing Approved Refunds and Credits

Once an approved return has been received and inspected, we will notify you of the outcome.

Approved store credit will be sent electronically to the email address connected to the order.

When a refund to the original payment method is approved, please allow up to seven business days for us to process it. Your bank or payment provider may require additional time before the transaction appears on your statement.

Returns We Cannot Accept

PestPatrol may refuse or reduce a return request when:

The request is submitted after the 90-day guarantee period.
The return was sent without prior approval.
The products were intentionally damaged, altered, or misused.
Products, accessories, promotional items, or significant components are missing.
The returned quantity does not match the approved return.
The customer does not provide the information or evidence reasonably requested to assess the claim.
The return is sent to an incorrect or unauthorised address.
The returned parcel cannot be verified or tracked.
There is evidence of fraudulent, abusive, or repeated misuse of the guarantee.